SHIPPING, RETURNS & POLICIES

SHIPPING, RETURNS, & POLICIES

At Sara J, every order is handled with the utmost care to reflect our standard of excellence. Please review our policies below:

SHIPPING POLICY

Processing Time: Orders are processed within 2–3 business days (excluding weekends and public holidays)
Tracking: Once dispatched, you will receive a tracking number via email / WhatsApp. Please allow up to 3 hours for tracking activation
Delivery Timeline: Estimated delivery within 3–10 business days, depending on location and courier services. Peak or off periods (weekends, holidays or promotions) may take longer
Shipping Costs: Calculated automatically at checkout, based on order weight and delivery destination

We are committed to delivering products of the highest quality. Returns are accepted only in the case of manufacturing or design defects

Return Window: 7 days from the date of delivery
Condition of Item:
- Must be unused, unworn, unwashed and in original packaging with all tags attached
- Items with perfume, deodorant, stains, body oils, makeup marks or any odor/taint will not be accepted
- Items purchased on sale, promotional discounts or sample sales are strictly non-returnable
Inspection: All returned items will be carefully inspected before approval
Refunds: Full refunds will be issued to the original payment method once the item passes inspection

Exchanges are only available for the same product, size and style (subject to stock availability)
For a different item, please process a return (if eligible) and place a new order
Items worn, washed, altered or returned in non-original condition cannot be accepted

Sara J bespoke and made-to-measure garments are created exclusively for each client

Final Sale: All bespoke and custom orders are non-returnable and non-refundable
Alterations: Clients must visit our atelier in person for all fittings and alterations. Shipping for bespoke garments is not provided for adjustments, to ensure precision and the highest standard of craftsmanship
Commitment: Each custom piece reflects significant time, expertise and artistry. We kindly ask clients to confirm all details (measurements, fabrics, finishes) at the consultation stage

Please contact us immediately via email or WhatsApp if you need to update your delivery address
Once an order has been dispatched, we are unable to modify the shipping address

For inquiries, assistance, or complaints, our team is here to help:
📧 Email: fashion@sarajofficial.com
📱 WhatsApp: +60123107343